MyGroundBiz Customer Support

MyGroundBiz is undoubtedly a helpful online portal for FedEx partners. If you are aware of the MyGroundBiz login portal, you must be mindful of the two different sections of MyGroundBiz.

You can log in to both sections to access the various information about your business and other information.

But many users have claimed to be facing issues while logging in to MyGroundBizAccount. In that case, connecting with MyGroundBiz Customer Support will definitely help you.

But before that, you should apply the troubleshooting steps in the article. And if these steps do not work for you, you can finally reach out to MyGroundBiz Customer support.

About MyGroundBizAccount

Users who are a partner of FedEx can enjoy the benefits of MyGroundBiz. To get access to MyGroundBiz, you first must register with My Ground Biz. Then you can access your business’s information like settlement or charge statements, bank details, eForms, and much more.

mygroundbiz customer support

Also, you can see the latest news, vehicle sales, success stories, and other general information. All the information is adequately organized with the MyGroundBiz website’s two different sections. 

Important Points

  • Users must register their information and change the password when they login to their account for the first time.
  • MyGroundBiz Website has two sections, MyGroundBiz Section and MyGroundBizAccount section. The MyGroundBiz Section provides information about the vendors, News, Vehicle sales, success stories of other users, and more. On the other hand, MyGroundBizAccount contains your business information. You can find details about eForms, Charge statements, Settlement Statements, bank details, and more.
Also Read:  The Benefits of Using FedEx Ground for E-commerce Shipping

Some Troubleshooting Tips

You can face issues and errors because of several reasons. Here are some troubleshooting tips you can apply to resolve MyGroundBiz errors and problems.

  • It will help if you clear your browser cache. You can do so from the Settings of your device. Go to your Browser’s Settings and clear the cache.
  • If the popup blocker is enabled on your device, add to your popup blocker allowed websites.

These troubleshooting steps can resolve your issue. If not, you can move further in the article. Below are more resolving methods you can apply to fix MyGroundBiz login issues.

Also Read: BuildAGroundBiz – Everything You Need To Know

Screen Size Issue

One of the most common issues users face is the Screen Size issue. If the content of the page goes off the right side of the screen, you can resolve it on your own. All you have to do is to adjust the screen resolution, and you are all done. To do so, you must follow the steps given below.

  • Go to Start >> Settings >> Display
  • Once you are on the Display page, go to the Settings Tab.
  • Now, you will see the Screen Area option. Adjust the slider and set it to 1024 by 768 pixels. And it will fix the issue.

System Not Available Issue

Sometimes, users can face login issues because of Site maintenance. Users should know that the MyGroundBiz website is scheduled for weekly maintenance. So, the website will not work correctly at the time of maintenance. The maintenance time of the website is scheduled every Sunday from 12 AM EST to 6 AM EST. Hence, if you face login issues at this time frame, this could be because of maintenance.

Also Read: MyGroundBiz Account Benefits

Are you still not satisfied with the troubleshooting methods given above? You can connect with the MyGroundBiz Customer Support team. They will help you to fix any problem you are facing.

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Connect with MyGroundBiz Customer Support

If you are facing other issues that have not been resolved with the troubleshooting tips, you can contact MyGroundBiz customer support.

To connect with MyGroundBiz Customer Support, you must visit the website. Then Fill Up the required information. The information you must have are as follows.

  • User Contractor ID
  • User’s Full Name
  • Facility Number
  • Phone Number
  • Email Address

After providing the given details:

  1. Select the Inquiry Area from the given options. You can select from MGB – General Site Feedback, MGB – Technical Login Issue, MGBA – Technical Login Issue, Countdown to Peak, Contact Business Development Solutions representative, COVID-19, and Others.
  2. Enter the Subject of your inquiry.
  3. Type what you want to inquire about.
  4. Click on the Submit button. The MyGroundBiz Customer Support team will contact you immediately and help you with your issue.

Also Read: How To Reset MyGroundBiz Account Password

Frequently Asked Questions

  1. What is MyGroundBizAccount preferred configuration for the browser and machine?

    The preferred configuration for using MyGroundBiz is a 1 GHz or faster CPU. And it should be running on Windows 7 or higher versions with at least 2 GB of RAM.

    It should be Internet Explorer 11 or higher if you are using Internet Explorer.

  2. How to resolve the ‘Your password has expired’ issue?

    Users must remember that they should change the MyGroundBiz Password every 90 days. So, if you are getting the “Your password has expired” message, it could be because you haven’t changed it for the past 90 days.

    You can see the procedure to change or reset the MyGroundBiz password to fix the issue.

  3. What to do if we get ‘Either username or password do not match! Please try again’ error?

    Users may encounter the message ” Either Username or Password do not match” while logging in to the MyGroundBiz account.

    This issue happens when you enter the wrong username or password. To resolve it, you can call 1-855-NEW-PSWD (1-855-639-7793) and reset the login credentials.


Also Read:  How FedEx Ground is Improving Last Mile Delivery

With this, we came to the end of this article. MyGroundBiz is undoubtedly a fantastic method to provide information about the business and other details. But users get confused about what to do if they face problems while logging in to MyGroundBiz.

In case of any problem, you can connect with the MyGroundBiz Customer Support team. But before that, you can try to solve the issue on your own. You can apply the troubleshooting steps given above to fix the problems you are facing.

If nothing works for you, switch to Contacting MyGroundBiz customer support. 

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